Contact & concierge

Talk to the people
who build and sail.

WhatsApp or email our concierge team about a build, a charter or a shipyard visit. We reply within 24 hours — usually in 2–6.

WhatsApp the concierge Send an enquiry

Response times

How fast
we reply.

WhatsApp is our fastest channel for new enquiries and active bookings, seven days a week. Email suits longer briefs and group coordination.

Request Response time

New enquiry Response timeWithin 24 hours, typically 2–6 hours

Detailed brief by email Response timeFull reply within one business day

Itinerary proposal Response time3–7 days after consultation

Active-booking question Response timeUnder 4 hours in business hours

In-trip support Response timeUnder 30 minutes in business hours; 1–2 hours after

Office hours: Monday–Saturday, 8 AM–7 PM Indonesia time. Sunday: limited coverage for active bookings only.

Enquire

Start the
conversation.

Message us directly or use the form — it captures what we need for a meaningful first reply.

Message us on WhatsAppWhatsApp +62 811-3941-4563
Email the conciergebd@juaraholding.com
Tana Beru & Bira yards, Bulukumba, South Sulawesi

Monday–Saturday, 8 AM–7 PM Indonesia time. First reply within 24 hours.

Your first message

What to tell us
up front.

A few details let us give a useful first response rather than a list of questions.

Preferred travel dates, or a date range
Who is travelling: ages, fitness and any special requirements
Your main goal: diving, family, photography, celebration, wellness or retreat
An approximate budget per person
Your origin city and preferred routing, such as a Bali stopover
Dietary, religious, accessibility or medical requirements
References: past trips you loved, and anything you do not want

Planning a build rather than a voyage? Tell us the size, use and timeline you have in mind.

Booking process explained

Phinisi at anchor beside a white sandbar

Commissioning

From first call
to your own phinisi.

The concierge team also connects clients with Indonesian shipyards and designers, and guides the bespoke commissioning process.

Consultation

An in-depth conversation about your vision — dive explorer, family boat or private retreat.
Design collaboration

Sketches and 3D renderings with naval architects and master craftsmen.
Sourcing & yard visits

Material sourcing and shipyard visits arranged for you.
Progress updates

Transparent updates throughout the build.

A custom luxury phinisi typically takes 18–24 months to complete.

Custom new build

Beyond the first reply

Support that
stays with you.

What you can count on once you are planning — or already travelling — with us.

Senior team

Direct consultation

For VIP groups, multi-week itineraries and multi-destination plans, senior partners consult directly. Ask in your first message.

In-country

24/7 contact on every trip

Each confirmed booking has a dedicated in-country contact for weather, medical, logistics and security. The number is in your welcome packet.

Languages

Six languages

English and Indonesian natively; Mandarin and French at intermediate level; basic Arabic and Spanish.

Booking direct

One accountable team

Dealing with us directly, not through an aggregator, gives you real control of the itinerary and clear accountability throughout.

FAQ

Contact
questions.

Channels, hours and the support you get once you are booked.

How quickly will you reply?

Within 24 hours, typically within 2–6 hours. Questions on an active booking are answered in under 4 hours during business hours.

What are your office hours?

Monday to Saturday, 8 AM–7 PM Indonesia time. On Sundays we offer limited coverage for active bookings only.

Which channel should I use?

WhatsApp for quick enquiries and active bookings; email for detailed briefs and multi-party group coordination; the form for a structured first enquiry.

What support do I get during the trip?

Every confirmed booking has a dedicated 24/7 in-country contact. In-trip queries are answered in under 30 minutes during business hours and within 1–2 hours after hours.

Can I speak to someone senior?

Yes. For VIP groups, multi-week itineraries and complex multi-destination plans, senior partners consult directly. Mention it in your first message and we route it.

Can the concierge help me commission a phinisi?

Yes. We connect clients with Indonesian shipyards and designers and guide the commissioning process, from first consultation to shipyard visits and build updates.