What we do
- Show every fee in a transparent price breakdown
- Match the boat’s features to your group’s plans
- Keep revising until the itinerary is right
Booking, step by step
Nine steps,
no fine print.
From first enquiry to post-trip follow-up — what happens at each stage, how long it takes and what you pay when.
- Reply to your enquiry
- 24 h
- Itinerary options
- 2–3
- Free provisional hold
- 5–7 days
- Deposit to confirm
- 30%
The process
Enquiry to
follow-up.
Transparent and flexible: you always know what happens next and when.
Step
Timing
What happens
1 · Enquiry
TimingDay 0
What happensForm, WhatsApp or email with dates, party size, ages, goals and budget — reply within 24 hours
2 · Consultation
TimingDays 1–3
What happens30–60 minutes with a senior specialist, mapping your brief against availability and weather
3 · Proposal
TimingDays 3–7
What happens2–3 itinerary options with day-by-day routing, inclusions, extras and a clear price breakdown
4 · Refinement
TimingDays 7–14
What happensYou pick a direction; several revision rounds are normal
5 · Provisional hold
TimingDays 14–21
What happensBoat, transfers and hotels held at no cost for 5–7 days
6 · Confirmation
TimingDays 21–30
What happensFormal booking confirmation against a deposit, typically 30%
7 · Pre-arrival
Timing1–2 weeks before
What happensWelcome packet, final itinerary, ground arrival and boarding coordinated
8 · In-country support
TimingDuring the trip
What happensTrip coordinator on WhatsApp 24/7; weather watched, plans adjusted
9 · Follow-up
Timing1–2 weeks after
What happensA structured debrief that shapes future itineraries and operator choices
Timings are typical and move with how quickly you decide.
How we work
What this
process is not.
We optimise for trip quality and your satisfaction, not for the margin on a single booking.
Before you fly
What arrives in
your welcome packet.
One to two weeks before departure, everything you need is in one place.
- Arrival instructions and ground transfer details
- Hotel handoff and boat boarding logistics
- Packing guide and a what-to-expect briefing
- Emergency contacts for the whole trip
- Final itinerary with every confirmation attached
During the trip a dedicated coordinator is on WhatsApp 24/7, backed by a local ground team.
Packing guideCancellation
If plans change,
the terms are clear.
Standard terms, counted from your departure date.
Operator terms can vary. Cancel-for-any-reason travel insurance is strongly recommended.
Payments
What you pay,
and when.
Nothing is paid until you approve the final itinerary and budget.
-
0
Cost of a provisional hold
Holds last 5–7 days while you decide.
-
30%
Deposit to confirm
Typical; the exact figure depends on the operator.
-
30–60
Days before departure
When the balance falls due, depending on the operator.
-
5
Settlement currencies
IDR, USD, EUR, SGD and AUD.
Wire transfer, major credit cards (processing fee applies) and select cryptocurrency are accepted.
Matching the boat
The right phinisi,
not just any boat.
Booking is also choosing the vessel you will live on.
Every phinisi has its own layout, character and kit. During consultation and refinement, specialists check the features that matter to your group — a dedicated dive deck, a sun lounge for yoga, or a family layout with connecting cabins.
We work with operators who keep their boats on regular maintenance schedules, follow maritime regulations and train their crews. Life rafts, life jackets, fire suppression and emergency procedures should be current before anyone boards.
A transparent booking is not only about dates and prices — it puts you on a well-built, well-kept boat.
FAQ
Booking
questions.
Deposits, holds, cancellations and support during the trip.
How quickly will you reply?
Within 24 hours of your enquiry, whether it arrives by form, WhatsApp or email.
What should I include in my first message?
Preferred dates, party size and age range, what you want from the trip — diving, photography, family, celebration or wellness — and a budget envelope.
Does a provisional hold cost anything?
No. We hold the boat, transfers and accommodation for 5–7 days at no cost while you finalise.
How much is the deposit?
Typically 30% to confirm. The balance is due 30–60 days before departure, depending on the operator.
What is the cancellation policy?
Standard terms: 90+ days out, full refund minus an admin fee; 60–90 days, 50%; 30–60 days, 25%; under 30 days, no refund. Operator terms can vary.
Which payment methods do you accept?
Wire transfer, major credit cards (with a processing fee) and select cryptocurrency, settled in IDR, USD, EUR, SGD or AUD.
What support do I get during the trip?
A dedicated trip coordinator on WhatsApp 24/7, a local ground team, and weather monitoring with itinerary adjustments when needed.
Guides
More in
Guides.
Commissioning a build, shaping the voyage and the questions we answer most.
Step one
Start with
a short message.
Send your dates, group size and what you want from the trip. A specialist replies within 24 hours.
WhatsApp +62 811-3941-4563 · bd@juaraholding.com
Operated by Komodo Luxury, part of Juara Holding Group — in Komodo marine tourism since 2015.